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FAQs

Ordering Steps

There are 2 ways of placing order in Cupwater.com For first time customer, it is recommend to use our normal "Order" page to get more details of our products and pricing. For regular customer, you can use the "Express Order" to place your order which help you to shorten the process of placing order.

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Express Order & Delivery

Express order is designed for customer frequent order customer or customer who already knew what they wants to purchase. Express order only allow for normal purchase item purchase. Any promotional purchase cannot be key under express order, you must go to "Promotional Page" to place order. Step of using express order

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How do i cancel or amend my order?

Cancellation notice are required at least 3 days before the scheduled delivery date, otherwise the order placed will deliver on the scheduled date.You can cancel your orders 3 days before delivery of that order as your order is still under processing during that time. But if the order has already been process. Cancellation of this order has to be done by calling our Customer Service representative at 03-8076 2127.

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